Salon Policies
We keep our policies simple so every appointment runs on time and every client gets our full attention. These are the same policies you agree to when you book online.
Bookings & deposits
A card is required to hold every booking and is only charged for a late cancellation or no-show. All appointments require a non-refundable 30% deposit, which comes off your final bill.
Changes & cancellations
- More than 48 hours before your appointment: you can reschedule or cancel online.
- Within 48 hours: changes and cancellations must be submitted as a request for the salon to approve.
- Within 24 hours: cancellations forfeit the deposit.
No-shows & late arrivals
A no-show forfeits your deposit, and a new deposit is required for future bookings. Repeated no-shows may require full prepayment.
We allow a 10-minute grace period. Arriving later may mean a shortened or rescheduled service, and a $15 late fee may apply.
Colour product charge
Colour services carry a separate product charge, based on your hair length, thickness, colour line and technique. Your stylist will estimate it at your consultation, and it's shown on your final bill.
Questions?
Call us on (03) 8456 2958 or email hello@youbylukeperger.com.au. You can book, reschedule or cancel any time at bookings.youbylukeperger.com.au.
